We are proud of all our premium quality items. Each of our products is designed with quality in mind. Our products are exclusively manufactured for us and tailored to your needs, to ensure you the best quality out there. We extensively test durability, battery life, finishing and more. That is why Dr. Products warrants products against all defects in material and workmanship for a period of one year from the date of original purchase of the product, unless otherwise mentioned on the manual included in the package.
Our 1 year guarantee offers you complete peace of mind. If your product stops working or doesn’t work as it should, simply contact us at any time and we’ll send you a replacement free of charge, or give a full refund – whichever you prefer. No questions. No ifs. No buts. We’ll do our best to resolve your issue until you’re completely and totally happy.
The small print
- This guarantee is limited to the original purchaser of the product and is not transferable to any subsequent purchaser/end user.
- This guarantee does not cover products which have been subjected to improper installation, unauthorized repair, improper maintenance, unauthorized modifications or other acts which are not the fault of Dr.Products;
- This guarantee does not cover products which have been subjected to misuse, abuse, neglect, improper handling and storage, an accident or physical damage; Nor products which have been used with non-dr.products approved accessories
- This guarantee does not cover products which have the serial number altered, defaced or removed or products which have been opened, altered, repaired or modified by any unauthorized service center.
- Excluded from any guarantee are consumable items which may need replacing due to normal wear and tear, such as batteries, ear cushions, decorative parts and other accessories.
Dr.Products items are not sold on a trial basis. We are sure that you’ll be delighted with your purchase. However, we know that you may occasionally wish to return an item. We offers a 14 day no-questions-asked return policy on all orders.
We do ask that you contact us per e-mail before returning an item, so everything goes smoothly.
Our returns address is:
DR.PRODUCTST.a.v. Service DeskDelften 23, Unit 62390 Malle, België
WHAT IS THE RETURN PROCESS ?
- If you wish to return an item, please contact us within 14 days of delivery of your item.
- We will reply to your returns request as soon as possible.
- Please don’t return the item until you hear from us.
- If there is a problem with the item, it should be returned complete, within its original packaging, incl accessories.
- Following return, a refund will be processed as soon as possible.
There is no right of renunciation when the product and the packaging are no longer in their original, complete, undamaged and unused state. All documentation and packaging materials should be enclosed with the return.
To obtain repair or replacement within the terms of this guarantee, the customer must provide (a) a proof of purchase (e.g. dated bill of sale); (b) a written specification of the defect(s); (c) a return address and phone number.