PRIVACY POLICY
1. TERMS
By accessing the website at https://www.drproducts.eu, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. COPYRIGHT AND USE LICENSE
The user acknowledges explicitly that the provided information on the website (texts, graphical elements, images, documents, databases…) are and stay property of DRPRODUCTS and its respective owners. Nothing from the site is allowed be used for reproduction, adaptation, distribution, sales, publication or commercial objectives without preceding written permission of DRPRODUCTS. It is also forbidden or to use information for illegal objectives.
The databases offered on this site are protected by the intellectual property laws and especially by the terms of the law of 31 August 1998 concerning the protection of databases.
DRPRODUCTS is a registered trademark of IVMI bvba. All other other brands and product names appearing on this website are trademarks or tradenames of their respective owners.
3. PRIVACY
Your privacy is important to us.
It is DRPRODUCTS’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.
We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
We will make readily available to customers information about our policies and practices relating to the management of personal information.
We will only retain personal information for as long as necessary for the fulfilment of those purposes.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. DRPRODUCTS may change this privacy policy from time to time at our sole discretion.
4. COOKIE POLICY
What Are Cookies
As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.
How We Use Cookies
We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.
Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
If you create an account with us then we will use cookies for the management of the signup process and general administration. These cookies will usually be deleted when you log out however in some cases they may remain afterwards to remember your site preferences when logged out.
We use cookies when you are logged in so that we can remember this fact. This prevents you from having to log in every single time you visit a new page. These cookies are typically removed or cleared when you log out to ensure that you can only access restricted features and areas when logged in.
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.
Third Party Cookies
In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.
This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. However if you are still looking for more information then you can contact us through one of our preferred contact methods.
Email: info@drproducts.eu
5. MODIFICATIONS
DRPRODUCTS may revise these terms of service for its website at any time without notice. By using this website you are agreeing to be bound by the then current version of these terms of service.
6. GOVERNING LAW
These terms and conditions are governed by and construed in accordance with the laws of Belgium and you irrevocably submit to the exclusive jurisdiction of the courts in that State or location.
OUR TERMS AND CONDITIONS
These Terms and Conditions apply to all transactions on this site. Please read them carefully.
1. WEBSITE DISCLAIMER
The materials on DRPRODUCTS’s website are provided on an ‘as is’ basis.
DRPRODUCTS cannot be held responsible for inaccuracies or shortcomings in the information mentioned on the website. This also applies for information put on the site by DRPRODUCTS as well as information provided by its users.
Incorrect information or shortcomings on the DRPRODUCTS site do not give any right on a financial compensation DRPRODUCTS is not responsible for any suffered direct, indirect or accidental damage, loss of profit or whatever caused damage to its users or third parties caused by its negligence or forgetfulness in providing, compiling, assembling, writing and interpreting information.
DRPRODUCTS explicitly offers its website ‘as it is’. For its technical realisation the most advanced techniques are used. Nevertheless, DRPRODUCTS cannot be held responsible for the (temporal and possible) malfunctioning of the system.
DRPRODUCTS is not responsible for links referring to websites that are run by third parties. DRPRODUCTS does not control any of these websites and subsequently does not accept any responsibility for their content. The registration of these links does not imply that DRPRODUCTS approves all elements on these websites and does not necessarily imply a co-operation between DRPRODUCTS and the owners of these websites.
The information on the website is changed periodically. DRPRODUCTS preserves the right to carry through improvements and/or changes to the website at any given moment.
Website Use and Errors
we try to keep most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability.
2. PRODUCT DESCRIPTION AND PRICING
We have made every effort to display the products featured as accurately as possible. However, the colours we use, as well as the display and colour capabilities of your particular computer monitor, may affect the colours you actually see on the screen. We cannot be held responsible for any limitations of your monitor and cannot guarantee that your monitor’s display of any colour, texture, or detail of merchandise will be accurate / the same as the actual product. Product images used on the website are for illustrative purposes only.
In the very rare event of a product price discrepancy, the purchase price of the product on the www.drproducts.eu website prevails over the price that may appear on the delivery or product packaging. You will always be charged the price that is displayed on the checkout page. If the price is reduced after you purchased the item at full price, we cannot refund the difference.
3. EMAIL COMMUNICATION
After you place an order on our website, you will receive communication from us delivered to your email address. Immediately after successful purchase, you will receive an order confirmation email. After we have dispatched your order, you will receive confirmation of dispatch.
4. ORDER CONFIRMATION AND PAYMENTS
DR.PRODUCTS reserves the right not to accept your order for any reason whatsoever including, but not limited to payment problems, product availability and not meeting our eligibility criteria.
There may be some occasions when we may be unable to process your order. This may be due to the item being out of stock or no longer availabe, the payment is declined or because of a technical error. If you are using a valid card and still experience problems, please try ordering again with the same card or place a separate order using an alternative card.
All prices and charges on this site are in EURO. They include any VAT payable. The standard delivery charges will be added during the check-out process.
Prices, offers and Products are subject to availability and may change before, but not after, we accept your Order. If something becomes unavailable we may offer you an alternative. We try very hard to ensure that all information on this site is accurate. However an error can occur. If we discover an error in the price or description of a product you have ordered, we may cancel your Order at any time up to the point we send you the Product(s). We will contact you where we become aware of an error and ask whether you wish to continue with your Order at the correct price or cancel it. If we do cancel your Order or do not accept your Order, you will receive a full refund of any charges paid in advance.
We reserve the right to change prices without notice.
Payment methods are as detailed on the web site and include most major credit and debit cards. Payment must be made in full prior to the despatch of the Product ordered.
5. PRODUCT STOCK
Our Product availability information is updated regularly but it is possible that in some instances a Product may become unavailable between updates. In such circumstances we will notify you as soon as possible and advise you of any suitable alternative Products for you to consider. You do of course have the option of a full refund of any amounts you have paid in advance.
6. PRODUCT CANCELLATION AND RETURNS
We are sure you will be delighted with your purchase. If however it is not exactly what you wanted then you have the right to cancel your Order at any time either before or up to 14 working days. More information about returns and refunds can be found in our Return Policy
For Items returned where there is no fault, where the customer has decided to cancel the order for any reason we retain the right to apply a transaction charge to cover any reasonable costs incurred due to this cancellation.
7. VALUE ADDED TAX (VAT)
Final price at checkout includes VAT.